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Virtual
Terminal
F.A.Q...
To find an answer to any questions you might have, click on the
one of the frequently asked questions below.
If your questions are not answered in this section, please
feel free to Contact
Us
General
1 What
is an Online Virtual Terminal?
2 How
secure is my virtual terminal?
3 How
can I take a payment over the phone?
4 What
if I don't know my login information?
5 Can
I change my Virtual Terminal password?
6 Do
I need software for my Virtual Terminal?
7 Can
I view all of my transaction activity?
8 What
does it mean to view reports in "real-time"?
1
Question:
What
is an Online Virtual Terminal?
Answer:
The Virtual Terminal allows you to process
credit cards and online checks from anywhere you have computer and internet
access. This service is also available for handheld devices, PDA's, and
laptops with wireless connections. If desired, the Virtual Terminal is
also compatible with credit card readers, check imagers or MICR readers that
connect to your PC through one of the exiting ports on your computer. See Virtual
Terminal.
For more information, Contact Us.
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2
Question:
How
secure is my virtual terminal?
Answer:
The virtual terminal uses the latest 128-bit SSL
(Secure Sockets Layer) encryption technology, so security is state of the
art. Only you have access, and your login is protected by a PIN number.
There is no need to purchase SSL or a SSL Certificate to use the virtual
terminal.
For more information, Contact
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3
Question:
How
can I take a payment over the phone?
Answer:
The Virtual Terminal is ideal for a mail order /
telephone order business because it lets you input new transactions using a web
based direct payment gateway connection to the payment processor.
Transactions go into processor merchant account and you will be notified
immediately if the payment is approved. You can accept both credit cards
and electronic checks. The processor offers other services that can be
used to process payments over the phone, including processing by PC software, or
batch processing.
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4
Question: What
if I don't know my login information?
Answer:
Just call customer support available 24 hours a day and answer
some predefined identification questions to receive login instructions.
For more information, Contact Us.
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5
Question:
Can I
change my Virtual Terminal password?
Answer:
The Account Maintenance option in the secure merchant center
allows you to change your password. You are required to do this at least
once a month.
For more information, Contact
Us.
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6
Question:
Do
I need software for my Virtual Terminal?
Answer:
No, the Virtual Terminal service is completely
self-contained on a special secure website. Just log on to the secure Virtual
Terminal and start processing transactions. All you need is a computer
with web access and a browser.
For more information, Contact Us.
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7
Question:
Can I
view all of my transaction activity?
Answer:
Yes, any transaction that you have made with our
processor can be viewed online. Transactions from a terminal in your
store, a shopping cart, or the the Virtual Terminal can be viewed with
the secure online reporting. Check and credit card transactions are all
shown online. With this extensive online reporting, even ACH activity such as
checks being returned are shown online. For more information please Contact Us.
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8
Question:
What
does it mean to view reports in "real-time"?
Answer:
Viewing reports in “real-time” means as soon as you
complete a transaction, you can trace the activity in the online reporting
system right away, without having to wait for it to show up.
For more information, Contact Us.
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"Providing consumers convenience and
payment
solutions business leaders depend on is our
business"
Contact us for more info
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