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The Internet

To find an answer to any questions you might have, click on the
one of the frequently asked questions below.
If your questions are not answered in this section, please
feel free to Contact
Us
General
1 What
do I need to accept credit cards on the Internet?
2 How
secure are Internet transactions via SSL (Secure Sockets Layer), and how do I
get SSL for my Web site?
3 Why
should I take my business online?
4 What
is MOTO?
5 What
is a payment gateway and how does it work?
6 What
is an online shopping cart?
7 Can
I integrate my Internet activity with traditional payment processing?
8 What
if I already have a shopping cart and simply need payment processing?
9 I'm
just starting out. Can you help me get an online store?
10 What
kind of Web sites use this service?
11 What
is Merchant America?
12 Are
there limits to what my Web site can sell with your service?
13 Will
shoppers have to download any additional software?
14 Do
I have to be near my computer all day to do business online?
15 Technology
changes so fast, will my merchant account work in the future??
16 Do
you have a manual that explains how your system works?
1
Question:
What
do I need to accept credit cards on the Internet?
Answer:
To accept credit cards over the Internet, you
need a merchant account and a secure payment gateway service. With most
processors, the gateway is an extra feature provided by a third-party
service. Our processor provides each merchant
account with direct secure gateway with Real Time transaction processing
without any added gateway fees.
For complete information on
merchant accounts, Contact Us.
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2
Question:
How
secure are Internet transactions via SSL (Secure Sockets Layer), and how do I
get SSL for my Web site?
Answer:
Internet transactions with our Direct Gateway
Processor are very secure. All information is encrypted before it is
sent with SSL encryption. SSL stands for Secure Socket Layer. This
technology is designed to encrypt the text sent from the merchant web site and
then decrypt the information on the other side, i.e., the processor
network. The SSL encryption technology is included in all of our payment
processing solution without additional cost to the merchant.
Some Internet Service Provider's provide merchant
Web sites with the SSL technology and include the secure server needed to
operate SSL. However, some providers require that you purchase your own
certificate from a third party SSL provider company.
An SSL Certificate contains a public key and a private key. A public key
is used to encrypt information and a private key is used to decipher it.
When a browser points to a secured domain, an SSL handshake authenticates the
server and the client and establishes an encryption method and a unique session
key. They can begin a secure session that guarantees message privacy and
message integrity.
For more information, Contact
Us.
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3
Question:
Why
should I take my business online?
Answer:
Online sales can increase your business in many ways.
Primarily, your business can increase by virtue of the online advertising value,
the information you provide to potential customers, and the additional sales
channel if you decide to sell directly from your Web site.
Advertising: Your Web site acts as an
online advertisement for anyone looking for your products and services.
Search engines such as Google regularly "spider" individual Web sites
and make your site available to people searching the Web. Choosing our
MerchantAmerica Web Site directory option can increase your visibility to search
engines, as they regularly search our directory and index our merchant's
sites. People can find you from anywhere in the world, or around the
block.
Information: Many merchants use the Web
site to provide answers to frequently asked questions, describe product features
and benefits, and provide other information that helps a customer doing research
on their product to make a decision. You've probably seen this in ads:
"Visit www.companyname.com for more information." The ad gets your
interest, the Web site tells the story.
Online sales: With e-commerce Web sites,
you can sell goods and services online, letting your customers use their credit
cards or checking accounts to pay. More and more people are buying online
for the convenience, ability to compare prices, and ability to find hard-to-find
items.
If you are looking for a low-cost means of setting up shop on
the Internet, our MerchantAmerica Web Sites give any business the tools
needed. Or, use our payment gateway to process payments on more
sophisticated Web sites developed by your ISP or Web provider.
For more information, Contact
Us.
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4
Question: What
is MOTO?
Answer:
MOTO is the abbreviation used to describe mail
order and telephone order businesses. While many processors shy away from
such businesses, we offer comprehensive payment services with competitive
pricing and a high, 98% approval ratio of applications received.
For complete information, Contact Us.
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5
Question:
What
is a payment gateway and how does it work?
Answer:
Our processor's direct payment gateway is
available with our merchant account service with no additional cost.
The payment gateway allows merchants to accept credit cards or electronic checks
online.
Our processor has offered online payment processing
since 1997 and the service is used by thousands of merchants across the
U.S. Web sites connect to the processor using a variety of shopping carts,
using via coding such as CGI scripts.
Here’s why it pays to open your merchant account with us:
We do more than provide a online merchant account. We
include the gateway mechanism for processing online.
Transactions are processed with state-of-the-art security, SSL
encryption. SSL protects the cardholder, the merchant and the ISP from
fraud.
Feature-rich on-line reporting keeps the merchant on top of
transactions at the merchant Web site.
Competitive prices.
The merchant Web developer or ISP can set up the our on-line
payment service quickly and easily.
Merchant America Web sites can be set up by Anyone in
less than an hour.
You haven’t chosen an ISP to host your e-commerce site
yet? Contact one of the shopping
cart developers and ISPs already providing e-commerce solutions
through our processor gateway service.
For more information Contact
Us.
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6
Question:
What
is an online shopping cart?
Answer:
An online shopping cart is software designed to act as a catalog
to showcase all your products to people online and allow them to purchase the
products. It acts as a virtual store where people can enter their payment
information. There are display properties and a checkout process.
The merchant is notified of any sales by email and/or order log reports.
Shopping carts are the most widely used system for selling products on the
Internet, and our processor is compatible with many of the most widely used
solutions.
You can also design your own online order form or custom shopping cart if you
prefer. Our processor's compatibility specifications are available free
online to assist in your coding.
For complete information, Contact Us.
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7
Question:
Can
I integrate my Internet activity with traditional payment processing?
Answer:
In the past, orders would be e-mailed to
merchants, who would enter the credit card information into their
terminal. Nowadays you can either use a virtual terminal or use shopping
cart software that charges the customer in real time. With our payment
processor, you can have any combination of retail storefront and Internet
payment processing services, all with online reporting included with
Merchant America services and one monthly fee plus transaction fees.
For more information please Contact Us
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8
Question:
What
if I already have a shopping cart and simply need payment processing?
Answer:
Find out from your shopping cart provider which payment
processors or payment gateways are accepted with their cart. If our
processor works with the existing cart, it should appear a list of compatible
processors. Your existing cart can also be looked up on a list we can
provide on request. If a shopping cart is not functional with our
processor, it may be possible for the cart provider to add our
processor's compatibility to your cart, upon request.
For complete information, Contact Us.
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9
Question:
I'm
just starting out. Can you help me get an online store?
Answer:
Merchants who are just starting out with an
online business can use one of our shopping
cart developers and ISPs to set up a customized Web site. Or,
your merchant account can be set up to process payments on a simple hosted
online store at MerchantAmerica. With MerchantAmerica, you have an easy,
fast means of building a store yourself using our templates and guided by online
instructions. It couldn’t be easier to start your online business.
For more information, Contact Us.
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10
Question:
What
kind of Web sites use this service?
Answer:
Any web site that needs to accept a payment
online can benefit from our services. These web sites could be service
providers or sites selling software, although most are sites that sell physical
products.
For more information
Contact Us.
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11
Question:
What
is Merchant America?
Answer:
Merchant America is a packaged suite of services that serves
merchants with credit card and check processing plus several online merchant
services.
Merchant America was created to serve a number of needs expressed by
merchants. These include:
- 24/7 online transaction reporting for up-to-the-minute
information on credit card, debit card and check transactions.
Reports are downloadable CVS file format that is exportable to Excel and
most standard accounting software programs.
- The ability to sell on-line without the high cost of
setting up an e-commerce web site.
- A Internet business-related resources directory for cutting
though the Internet clutter when a business needs resources fast.
- Free online shopping cart with free online cart hosting.
- Unlimited online catalog categories with unlimited product
listing hosting.
- A Virtual Terminal for accepting credit carding and
checks by phone.
- A Recurring Payment Manager for setting automated
recurring payments on the agreed payment due dates. On the due date
payments are automatically withdrawn from the customer's account and direct
deposited into the merchant's account.
Merchant America answers all those needs and more. It does
this with a clean, easy-to-navigate design to maximize your productivity online.
For questions, Contact Us.
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12
Question:
Are
there limits to what my Web site can sell with your service?
Answer:
Yes there are some types of products and services that we do
not support. We do not open accounts for sex businesses, Internet
gambling, online adult content, roving merchants (door-to-door sales), drug
paraphernalia, and similar businesses.
For questions, Contact Us.
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13
Question:
Will
shoppers have to download any additional software?
Answer:
No, our processor's payment processing does not
require your customers to download any software. If they have an Internet
browser and have found your Web site, they can pay you using a credit card or
their checking account. It's that simple.
For complete information Contact
Us.
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14 Question:
Do
I have to be near my computer all day to do business online?
Answer:
No, the beauty of the online shopping cart is
that it handles much of your business automatically. You would want to
check your email regularly to catch any customer questions and check for orders.
Then, once you receive an order, you’ll want to check it over to make sure
everything is O.K. for order processing. Lastly, you’ll need to ship the
order.
For complete information, Contact Us.
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15
Question:
Technology
changes so fast, will my merchant account work in the future??
Answer:
Our services are always up
to date with the latest technology. The processing staff of
technical experts, programmers and payment specialists are constantly developing
new payment services, new features for our services, and monitoring changing
payment regulations for our next-generation services.
The future processing of your merchant account is not
something to worry about. If you are processing with a website, your main
concern will be how your website changes according to new web-developments, how
advanced the website is, and what new features it has.
For
more information, Contact Us.
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16
Question:
Do
you have a manual that explains how your system works?
Answer:
Upon request we will provide links to the two
most popular instruction documents:
Integration and Testing Guide
Host Specifications
For complete information or for
links to these guides, Contact Us.
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"Providing
consumers convenience and payment transfer solutions business leaders depend on
is our business"

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